Official Trézor® Startup Guide | Trézor.io/Start®
Introduction
This guide covers every step to set up your Trézor hardware wallet safely and confidently. Follow the headings in order. Whether you're a beginner or experienced user, these best practices will protect your private keys and give you a fast, solid start.
What you will need
- Your Trézor device (Trezor Model T or Model One)
- A computer (Windows, macOS, Linux) or smartphone with USB/OTG
- An internet connection for downloading official firmware and apps
- Secure place to store your recovery seed (paper, metal backup)
Safety first
Always use the official start page and official apps. Never reveal your recovery seed to anyone. The setup requires interaction on the device screen — this ensures that secret information never traverses your computer unencrypted.
Step-by-step Setup
Step 1 — Verify packaging and device
Unbox your Trézor and check tamper seals (if any). Inspect for physical damage. If anything looks wrong, contact official support before proceeding.
Step 2 — Visit the official start page
Open your browser and go to the official startup page to download the latest software and firmware. Use only the official link(s) in this document to avoid malicious copies.
Step 3 — Connect and update
Connect the device to your computer via USB. Follow on-screen instructions. If firmware update is requested, allow it. Confirm transaction and prompts on the device itself — not just on-screen confirmations in the browser.
Step 4 — Create a new wallet
Choose Create a new wallet and set a PIN on the device. The device will generate a recovery seed — write it down exactly as shown. This is the only way to recover funds if the device is lost.
Step 5 — Store your recovery seed safely
Write the seed words on the included card or on a metal backup. Do not photograph, screenshot, or store the seed digitally. Store the backup in a secure, separate location (ideally, two geographically separate secure places).
Best Practices & Security Tips
PIN & Passphrase
Create a PIN that's easy for you to remember but hard to guess. Consider using a passphrase (BIP39 passphrase) for an additional layer — it functions like a 25th word and creates a hidden wallet.
Backups
- Keep multiple physical backups only if necessary, and store them separately.
- Test your recovery procedure with a small transfer before moving large amounts.
Software hygiene
Always download official releases from the start page and verify signatures when offered. Keep your host computer updated and free from malware. Use an antivirus and, if possible, an isolated computer for large transfers.
Transaction verification
Always verify the transaction details on the device screen before confirming—pay attention to addresses, amounts, and fees. The device displays the final output independent of your host computer's state.
Troubleshooting
Common issues
- Device not recognized: Try different USB ports/cables and ensure drivers are installed if required.
- Firmware update failed: Retry the official updater; avoid third-party tools. If the device becomes unresponsive, consult official recovery instructions.
- Seed lost: If your seed is lost and the device is still accessible, back up immediately. If both are lost, funds may be irrecoverable.
When to contact support
Contact official Trézor support only via the official start/support pages and official email channels. Do NOT share your seed, PIN, or passphrase with support staff—these are secrets only you should know.
Advanced Topics
Passphrase management & multiple accounts
Using passphrases can create multiple independent wallets from the same physical device. Document your passphrase choices securely and treat them like additional secret keys.
Using with third-party wallets
Trezor integrates with many software wallets and DeFi apps. Before connecting, ensure the third-party app is reputable and that you follow on-device confirmations carefully.
Audits & transparency
Trézor devices are open-source and have undergone third-party audits. When checking for security claims, prefer official audit reports and community-reviewed materials.
FAQ — Quick answers
Can I recover my wallet on another device?
Yes — if you have your recovery seed, you can recover on a compatible Trezor device or compatible wallet that supports the same seed standard.
Is the seed stored anywhere online?
No. The seed is generated on your device and should be stored offline only. Never enter it into apps or websites except on a device screen when recovering.
Is it safe to buy used?
Buying used devices is risky — prefer new sealed devices from reputable vendors to ensure no tampering occurred. If buying used, perform a factory reset and reinstall official firmware immediately.
References — Official startup link (colorful)
Use the official official start page(s) below for downloads and official instructions. Each button below links to the same official start URL for convenience.
(All links above point to the official startup page: https://trezor.io/start)